Privacy policy.

5am High Performance · train.5amhighperformance.com · Last updated 11 September 2026

What we collect

• Account details:your name, email address, country and timezone, and a photo if you add one.
• Training data:your programs, the sets, reps and weights you log, session ratings (RPE) and any notes you write to your coach. Notes and ratings can reveal things about your physical condition, so we treat all training data as sensitive.
• Videos and images:exercise videos your coach asks you to upload, and any images attached to your program.
• Billing:your subscription tier and payment status. Card details go directly to Stripe, our payment provider; we never see or store your card number.
• Technical basics:the session cookie that keeps you signed in, and standard server logs (IP address, pages requested). We do not run advertising trackers or analytics profiles.

How we use it

To run your training: your coach uses what you log to build and adjust your program, review your uploaded videos, and prepare for check-ins. We also use your details to manage your subscription, send service emails such as invitations and password resets, and keep the app secure. We do not sell personal information, and we do not use it for advertising.

Who can see your information

• Your coach sees your training data, notes, ratings and uploads. That is the service.
• Service providers who process data for us: Heroku (Salesforce) hosts the app, Amazon Web Services stores uploads, Stripe handles payments, and Google provides optional sign-in. These providers store data on servers in the United States, so your information leaves Australia; each is bound by its own contractual and legal safeguards.
• Nobody else, unless the law requires it or you ask us to.

Young athletes

Academy athletes may be under 18. A parent or guardian must arrange the account with the coach and consent to this policy on the athlete's behalf, and can ask to see or delete the athlete's data at any time. We collect no more from a young athlete than from any other athlete, and their data is visible only to their coach.

Keeping and deleting data

We keep your account and training history while you train with us, because progression is built on it. If you stop, you can ask us to delete your account; we will remove your personal information, uploads and training history within 30 days, keeping only what tax and payment law requires (Stripe billing records). You can also ask for a copy of your data, or for corrections, any time.

Security

All traffic is encrypted (HTTPS). Passwords are stored only as salted hashes. Uploads live in a private storage bucket and are served through short-lived signed links. Access to athlete data is limited to you and your coach.

Questions and complaints

Email hello@5amhighperformance.com for anything privacy-related: access, corrections, deletion, or concerns. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).